What is inside Live Stream?

Live stream is a part of the Influencers’ app from where you are able to access every live broadcast. You’ll be notified every time that Influencer is going live, so you don’t miss it!

To find out more about Live Stream, visit Live Stream section.

Live Stream

Live stream is a part of the Influencers’ app from where you are able to access every live broadcast. You’ll be notified every time that Influencer is going live, so you don’t miss it!

How to join Live Session?

To join live session, just click on the Live Stream button.

If the session is free, and it has been started, just click on the ‘Join Live Session’ button at the bottom of the screen.

Live sessions can start immediately or at a specific time set by the Influencer.  The counter will be displayed which will let you know when the Live Session will start.

 

  • I don’t have enough points to join Live Stream

If the entrance to the live stream costs a certain amount of points that you do not have, just click on the ‘Buy points’ button at the bottom of the screen, which will take you to ‘Buy points’ screen, from where you can purchase a desired number of points.

  • How can I communicate with Influencer during the Live Session?

You can communicate with the Influencer by leaving your comments during the Live Session. Influencer will get all of the comments during the stream. To leave a comment just type your message at the bottom of the screen and then tap on the ‘Send’ icon.

  • Why I can’t leave a comment?

If you can’t leave a comment during the Live Session, that means that the Influencer has disabled comments for that particular stream. If that is the case, a ‘Comments disabled’ text will be displayed at the bottom of the screen, instead of the text input field.

Shop

Shop is a part of the Influencers’ app from where you are able to buy products that Influencer has prepared for you. In this section, you can find out everything you need to know for a successful purchase.

If you experience any issue during the purchase, or you have a suggestion on how we can make it better, please send us a message by using a chat form you can find at the bottom of the page.

Subscription

*Where applicable

A monthly subscription gives you access to exclusive content published by Influencer.

You can try the app for free for 3 days. After 3 days free trial, the subscription automatically renews for the amount that has been defined on the Subscription screen displayed during your onboarding process.

Payment for the subscription you selected will be charged to your Google Play or App Store/iTunes account within 24-hours prior to the end of the current subscription period.

You can cancel your subscription at any time by accessing your Google Play/AppStore/iTunes Account Settings and selecting to cancel your subscription.

Troubleshooting

Here you can find out everything about possible issues within the app and how to resolve them.

If you have tried some basic troubleshooting, or if you are experiencing an issue that you can consistently reproduce, please message us directly by clicking in the lower right corner of the screen.

 

  • For the best user experience we recommend to use:
    • Android 5.0 or later
    • iOS 10.0 or later

Registration

You have 3 options to register into Influencers’ app:

  • With your Facebook account
  • With your Gmail account
  • With your Apple account (iOS users)

Registration with Facebook account

If you are an Android  user:

In order to register with Facebook account, you must have the Facebook App instaled on your device. Click on ‘Sign in with Facebook’ button, select your profile and tap ok.

If you don’t have Facebook App instaled on your phone, please install it and then proceed, or try another way to register.

Please make sure that your internet connection is stable.

If you are an iPhone user:

Click on ‘Sign in with Facebook’ button, type username and password of your Facebook profile and tap ok. If you find some issues, please make sure that you typed your username and password correctly and check your internet connection.

Registration with Google account

If you are an Android  user:

In order to register with Google account, you must have the Google Play services activated. If you don’t use Google Play Services, you won’t be able to continue with your registration this way. Please activate Google Play Services, or try a different way of registration. Also, make sure that your internet connection is fine.

If you are an iPhone user:

Click on ‘Sign in with Google’ button, type username and password of your Google account and tap ‘ok’. If you find some issues, please make sure that you typed your username and password correctly and check your internet connection.

 

 

Channel can’t open

If you have difficulties to open some channel, first you need to make sure that you have a stable internet connection. When you make sure that the internet is not an issue, pull to refresh the page. Channel should open now.

Some channels require a certain amount of points or Loyalty Club level reached in order to be opened. Please make sure that you reached a required amount of points or Loyalty Club level.

If you have unlocked some channel, but it still appears as locked, please pull to refresh the page. If the channel still appears as locked, please check the quality of your internet connection.

 

What if you can’t see posts

If you are not able to see the posts, please check the quality of your internet connection. The easiest way to do this is by searching the web. Please be aware that the app won’t work properly without an internet connection. When you make sure that the internet is working properly, pull to refresh the page. The posts should be visible now.

Comments are not visible

If you left some comment on the comment wall but they are not visible, please pull to refresh the page. Also, you can leave the page and come back after a few seconds. The comment should appear.

If new comment is still not visible, please check your internet connection. In order to app work properly, your Wi-Fi or mobile data connection must be stable.