If the app won’t load, or freezes, first of all, check that your Wi-Fi or mobile data connection is active and working. A simple way to do this is by searching the web. If you see information on the screen, your internet connection probably is not the issue. If that search doesn’t work, connectivity might be a problem.
After you confirm that your internet is working, pull the page from upside down and see if the app loads properly.
If the app still doesn’t work properly, please try to leave the app, and start up again. Also, check if you are using the latest version of the app. If you’re using some older version, some features and performance improvements won’t work properly.
To make sure you have the most recent features and performances improvements always download the latest version of the app. The latest versions are always available on the Apple and Google Play Stores.